Going Digital

Responding to cuts in central government funding, Bristol City Council has embarked on a major transformation programme in a bid to shave £70 million from its annual operating budget and simultaneously deliver more digital IT services.
 
Bristol City Council selected Alfresco to securely deliver the unified document management mobile content management and collaboration capabilities it needed, placing it at the heart of plans to overhaul its electronic document and records management systems.
Results
  • Streamlined and automated document management
  • Improved internal collaboration and file sharing while enabling collaboration with partner agencies
  • Enabled the introduction of innovative new workforce practices; mobile working with remote workforce scheduling and digital reporting
  • Improved productivity and greater efficiency in the delivery of citizen services
  • Supported automated digital services for business customers
  • Provided a fully scalable solution — up to 7000 employees will be able to collaborate in an instant

Business Challenge

Bristol City Council needs to ensure its front line public services are delivered effectively and that it continuously improves citizen access to its services. 

Analysis of the Council’s service provision had highlighted information management issues that would impede the delivery of improved, more accessible and more efficient services. To successfully rationalise and remodel its services, Bristol City Council needed to align its information sharing protocols and facilitate the improved sharing of data and information, removing or designing out silo-based information systems and delivering council-wide data access.

 We started working with Zaizi in the very early stages of designing the Alfresco implementation. What I found hugely positive and secure was their direct access and detailed knowledge of the platform coupled with their very flexible approach. We could have someone on-site with a real intimate knowledge of Alfresco, you always knew you were working with an expert who had really been there before and that had implemented Alfresco in multiple organisations.
DR. Gavin Beckett | Chief Enterprise Architect for Bristol City Council
Using Alfresco for document and digital asset management and Drupal for the front-end of its web services, the Council’s new platform has enabled the delivery of efficiency improvements in a variety of Council services, thanks to more streamlined and automated document management and collaboration capabilities.

As part of its property rationalisation strategy, Bristol City Council found itself with thousands of records that it needed to digitise.

Using Ephesoft, the Council has been able to automate what was previously a cumbersome and time consuming data storage task for staff. To ensure files are correctly sorted on Alfresco, the Council has been able to train the Ephesoft platform to read file references and upload them in the correct part of the platform. The content is searchable and actionable, but most importantly adding value to employees day-to-day job roles.

 

Technology and forward thinking, a recipe for smarter working

Guest Blog By Robin Lewis, EDRM Domain Manager, Bristol City Council

“Like a lot of councils, we’re having to think about how we shape ourselves for the future. Nothing ever stays the same for very long and the pace of technological change has not only transformed how we engage citizens but how they, in turn, want to interact with us.”

Download the Bristol City Council Case Study PDF

“After a rigorous evaluation process that took into account such factors as cost, usability, and adherence to open standards, we selected Alfresco as being the best all round fit.” 

— Gavin Beckett, Chief Enterprise Architect for Bristol City Council