Going Mobile

Eurostar is the only high-speed train service directly linking the UK to France and Belgium via the Channel Tunnel. A company at the cutting edge of innovation in its industry, Eurostar aims to set the standard for international train travel.
 
For the past three years the company has been using Alfresco to manage vital operational documentation that’s essential to the smooth running of this trail blazing international railway.
Results
  • New and powerful digital asset management capabilities
  • Elimination of complex, manual and paper based systems and processes enabling fast, digital access to key Safety, Engineering and Operational information
  • Comprehensive audit trail and governance to comply with regulatory and safety requirements
  • Streamlined information distribution, management, and access controls.
  • Secure collaboration and information sharing across international boundaries, with plans to incorporate up to 360 on board, station-based and roving operational personnel
  • Stored engineering documentation in a central repository, instantly searchable and available to international offices, enabling a mobile engineering workforce in the future

Business Challenge

The new UK-based company now had to take ownership of the engineering drawings for the entire fleet and make these available to operational and engineering staff wherever they were based. With over 60,000 digitised drawings held in PDF andTIF formats in three different country-based systems, the scale and complexity of the project was evident.
 
Eurostar needed a single unified repository capable of managing and distributing huge volumes of technical documentation. To support fast retrieval and manage access permissions, they also needed to add specific searchable metadata, including drawing numbers, modification levels and tri-lingual document titles.
 
We’ve been working with our partners Zaizi for nearly three years in implementing and supporting these business enhancements using Alfresco. Zaizi always ensure they understand our business requirements and operational constraints and work with us to find solutions that fit and suit our business needs.  The Zaizi team are professional and friendly with sound technical expertise and are always willing to go the extra mile to ensure the delivery of solutions
Claire Smith | Information Systems Business Relationship Manager | Eurostar

When it came to selecting an ECM platform capable of supporting Eurostar’s complex information sharing needs, usability proved a critical requirement. During early end-user testing of a selection of platforms which at the time included SharePoint and Documentum Alfresco quickly emerged as a clear favourite.

Getting Onboard with Mobile Collaboration

With the help of Zaizi a major mobile collaboration project is now live to further extend the benefits of Alfresco to the company’s 360-strong train crew workforce.

“Our mobile train crews are already equipped with iPhones and iPads. We are currently using a secure custom Alfresco mobile app that Zaizi has build to ensure Train Managers, Drivers and Traction Inspectors have the latest safety manuals and regulations at their fingertips” 

 

Download PDF