A diverse and dynamic international education institution, the University of Westminster needed to replace its first generation intranet platform with an integrated enterprise content management (ECM) system that would enable the more effective and efficient management of complex information.
 
Introducing ECM would help take the university beyond its current use of shared network drives to support improved internal collaboration between academics and professional staff teams and, through web-enabled services, enhance its partnership working capabilities with external bodies.
 
Results
  • Today 2,500 users benefit from enhanced search, find and content linking capabilities
  • Around 195,000 documents are being managed using Alfresco
  • Improved document management capabilities have made it possible for the University to reduce its reliance on paper, in line with its green strategy
  • Secure data storage and collaboration workflows have streamlined working practices
  • Integration of Alfresco with the university’s web publishing system has streamlined and improved web content management
  • Mobile access to documentation means knowledge workers now have secure access to resources, wherever they are based
  • Each service unit has the flexibility to operate its own individual business environment
  • Integration with Google Apps for Education enables staff to securely login to Alfresco through Google OAuth.

Having reviewed a variety of commercial systems, the University selected Alfresco as the best open source solution on the market that met its key criteria, which included secure document management, ease of use, and the delivery of a collaborative information environment. 

As an open solution, Alfresco enabled the University’s IT team to pursue its strategy of developing and supporting a new enterprise content management system that could support internal collaboration and enhance partnership working with external bodies.

 Zaizi have delivered a solution with guaranteed uptime and none of the overhead or hassle of on-going system maintenance or evolution. Their subscription-based Software as a Service (SaaS) model gives us the flexibility to scale with ease to meet future user demand while keeping our costs consistent and predictable. They also managed the migration of our content to their infrastructure in a manner that was virtually seamless to the end user.
Hiten Vaghmaria | Head of Digital Development, Information Services | University of Westminster. 
 
The university now delivers vibrant new web-based services to its undergraduate and postgraduate students. Prospective students can sign up for a portal and receive personalised subject information and updates, invitations to open days and events, and opportunities to meet other students and hear about their experiences. 

As a public research university, the University of Westminster is committed to delivering world-class facilities that enable both professional and personal development of a wide community of users. The new ECM system plays a central role in streamlining enterprise-wide information management and access and supporting online collaborative project spaces.

 

Download the University of Westminster Case Study

A diverse and dynamic international education institution, the University of Westminster needed to replace its first generation intranet platform with an integrated enterprise content management (ECM) system that would enable the more effective and efficient management of complex information.

Read the blog from Hiten Vaghmaria, Head of Digital Developments Services at UOW

Hiten Vaghmaria, after 4 years of working alongside Zaizi to deliver their unified content and records management programme, is moving on to pastures new. We thought this would be a great time to catch up with him.