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Immerse your customers in rich, social web experiences with Crafter

The WCM industry is highly competitive with challenges from different directions on the web. Here’s what is trending right now:

  • Social – the way people consume and share content
  • Localisation – information specific to your location
  • Mobile – by the end of 2014, more content will have been consumed on mobile than desktop

But what you don’t realize is that your viewers may be inundated with YOUR content as well as your COMPETITORS’ content. So how would you differentiate by exploiting these trends?


In order to win the top position of your customers you need to adapt your content from text to video, audio and images to fit these trends. You may improve social interactions and features but yet these improvements may not sustain your competitive advantage for long.

We look at one aspect that can transform your business’s content so powerfully that your competitors’ viewers start switching to YOU. That is EXPERIENCE. It is what people remember; it has the power to emotionally engage your consumers with your brand that builds your business. One such brand that thrives on experiences is Apple.


Web Experience & WCM


But we’re looking at WEB experience for WCM. Understanding wider market needs, we built the capability to build rich web experiences on Alfresco’s Web Content Management component using Crafter’s WCM manager.


What is Crafter?


Crafter is a web experience optimiser, not just usability but also how you manage it. It enables your organisation to easily create and manage sophisticated, dynamic web experiences across multiple online channels. Our solution with Crafter goes well beyond basic web content management functionality to provide a complete, multi-channel content authoring, management, publishing and delivery environment.


So here’s what you expect in terms of your WCM needs:

  • To provide the capability to consumers to interact, socially engage on one platform, share, comment and rate content etc
  • Targeted, personalised information, relevant to your consumer
  • Multi channel delivery, consistent experience across all the brand
  • Multi format- text video, audio and images


Why is ALFRESCO +CRAFTER the best fit for your WCM needs?


Our integrated solution offers the following benefits

  • Social – crafter social gives an interactive experience and builds your audience
  • Targeted – personalised content is more suitable to your customers
  • Measure – analyse the effectiveness of your messaging and engagement with your audience
  • Multichannel – publish to multiple channels, adapt and optimise your content experience among viewers on multiple devices
  • Easy content creation – quick to create and deploy, so changes can be reflected faster, for varying content needs
  • Ease of use – editors can still use the tools they love, and experience their familiar work environment
  • Open standards – integrate with ERP, CRM and CMS to improve your cost effectiveness is content management
  • Scalability – decoupled architecture, to avoid frequent failures, and provide a continued experience


If you need help on optimising your web experience with Alfresco WCM, give us a call. We can help.



About the author: Zaizi Blogs
We know how to build world-class user-centred services, quickly and efficiently and have a proven delivery record in helping organisations put services online. Our blogs focus on the latest trends in technology and digital transformation happening in the public sector and financial services industry.