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- You can now expect most of the services delivered by your local or central government to be found online either through a desktop or a mobile platform. Not only will this offer a better service for everyone, it should see massive savings in cost and an all round better experience.
- Local councils are under enormous pressure to simultaneously cut costs and deliver even more services in the face of long-term austerity. Bristol City Council, for example, is having to manage a portfolio of fourteen different change programmes simultaneously, out of necessity.
- With many councils just struggling to keep the lights on in the face of increasingly lean budgets, the last thing they need is more costly and time-consuming red tape. And spare a thought for the overworked call centre staff who have to deal with angry residents who fly off the handle after having navigated automated voice systems only to find out that ‘the computer says no’.
- It was described as "a resounding call to scrap the government’s policy on open standards", as Mark Ballard from Computer Weekly wrote here in an article titled “Proprietary lobby triumphs in first open standards showdown”.
- This survey considered how documents are currently worked on and shared both within and outside of departments, and how departments are rising to the challenges presented by the need for greater collaboration and mobile working between departments, the wider industry and their staff.