We are proud to be hosting a roundtable event, dedicated to understanding how digital processes can drive efficiencies and maximise the value public organisation deliver to citizens.
08:30 - Registration & Hot Breakfast
09:15 - Welcome & Introduction - How can UK Public Sector redesign its digital processes and meet the ever-rising expectations of its citizens?
Andrew Hawkins, Head of Sales, Zaizi
09:30 - Redesigning Government’s Digital DNA - Survey results and analysis
Mark Blanchard - Public Sector Director, GovNewsDirect & Carrie Kleiner - former Editor in Chief and Head of Content for Parliamentary Digital Service
9:45 - Home Office Case Study: How UK Border Force is digitising and automating processes to drive efficiencies and improve security
Steve Gillespie OBE - Director Detection Services, Border Force
10:15 - Refreshments & roundtable discussion - What are the barriers preventing the UK Public Sector being truly digital and how do we overcome them?
11:00 - Close
- Our recent survey of Government departments and agencies found that 86% of respondents said implementing new digital processes was key to achieving their organisational objectives.
- 50% of all respondents still feel only partial progress is being made in digitising their current processes with even less exploring automation to re-design their services and meet the ever-rising expectations of the British public
- 73% say staff resources are a major problem when it comes to replacing legacy infrastructure and software
In recent years, the UK Public Sector has matured its digital capabilities but our survey shows that beyond the low-hanging fruit of front-end redesign there is still much work to be done to ensure digital is truly in the Government’s DNA.
We share the results and conclusions from our exclusive survey and reveal what steps UK Public Sector needs to take to redesign its digital processes, drive efficiencies and meet the ever-rising expectations of the British public.
Our keynote presentation will look at how UK Border Force is digitising and automating processes to improve security.
Mark Blanchard from GovNewsDirect and Carrie, former Editor in Chief and Head of Content for Parliamentary Digital Service, will go into detail about our survey ‘Redesigning Government’s Digital DNA’ and analyse the conclusions from the key findings.
We will end with an interactive workshop asking how can we overcome the barriers and make the UK Public Sector truly digital. It will allow participants to share knowledge, expertise and best practice from the different organisations and departments.
We hope you can join us for a morning of discussion, debate and discovery from across the Public Sector.
Steve Gillespie OBE has been in civil service since 1984, working for Department for Health and Social Security, Customs & Excise, HMRC, UKBA and Border Force (Home Office).
Steve has led performance improvement for Border Force with emphasis on enhancing border security by exploiting passenger data and intelligence. He was also integral in developing the e-Passport gates programme — the automated self-service passport barriers that exist in UK airports. In 2016, Steve was awarded an OBE for services to UK Border Security.
(Public sector delegates only)