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University of Westminster

The University now delivers new web-based services to its undergraduate and postgraduate students. Prospective students can sign up for a portal and receive personalised subject information, updates, events, and opportunities to meet other students.

Business Challenge

The University of Westminster needed to replace its first-generation intranet platform with an integrated enterprise content management (ECM) system that would enable effective and efficient management of information.

Introducing an ECM would help take the university beyond its current use of shared network drives and support improved internal collaboration between academics and professional staff and, through web-enabled services, enhance its partnership capabilities with external bodies.

Business Results

  • Today over 2,500 users benefit from enhanced search, find and content linking capabilities
  • Around 195,000 documents are managed using Alfresco
  • Improved document management capabilities reduced the university's reliance on paper, in line with its green strategy
  • Secure data storage and collaboration workflow streamlined working practices
  • Integration of Alfresco with the University’s web publishing system improved web content management
  • Mobile access to documentation means staff have secure access to resources, wherever they are based
  • Each service unit has the flexibility to operate its own individual business environment
  • Integration with Google Apps for Education enables staff to securely login to Alfresco through Google OAuth.


 “Zaizi has delivered a solution with guaranteed uptime and none of the overhead or hassle of on-going system maintenance or evolution. Their subscription-based Software as a Service (SaaS) model gives us the flexibility to scale with ease to meet future user demand while keeping our costs consistent and predictable. They also managed the migration of our content to their infrastructure in a manner that was virtually seamless to the end user.

Hiten Vaghmaria | Head of Digital Development, Information Services | University of Westminster.


Read the blog from Hiten Vaghmaria, Head of Digital Developments Services at UOW


Hiten Vaghmaria, after 4 years of working alongside Zaizi to deliver their unified content and records management programme, is moving on to pastures new. We thought this would be a great time to catch up with him.