Alfresco Support and Open Source Support Services

We understand that continuous business operations are critical to the running of an efficient organisation

That's why Zaizi offers 24x7 support packages tailored specifically to each customers needs.

Our dedicated support teams are highly skilled and trained to provide our 24-hour services, as customers are our number one priority. 

Your solutions may be cloud based or on-premise hosted systems, Zaizi built or third party applications. We will provide remote 2nd/3rd line support for Alfresco and the associated software stack. 

Our Agile ITIL service management framework can be integrated with your own in-house IT services or your 3rd party IT suppliers.

Hybrid agile solutions

Alfresco and other open source systems are used in many ways by vastly different organisations. We understand that your requirements will be dependent on your circumstances and will be likely to change over a period of time.

Zaizi understands this and has developed a hybrid and agile technical and commercial engagement model to ensure your support service helps maximise the availability of your systems whilst providing exceptional value.

Security is in our DNA

These Managed Services are delivered by an ISO 27001:2013 certified organisation to agreed SLAs, providing reassurance and assurance for your cloud based solutions, freeing your organisation to concentrate on your own core business.

Proven track record

Zaizi have a proven track record in providing secure, timely and expert support to enterprises with business critical open source systems. Some of our high profile clients include Eurostar, Home Office, Department for Education & Bristol City Council.

Technologies we support

Key Features

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    24/7 support around the clock

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    2nd & 3rd line technical support

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    Dedicated expertise on demand

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    Performance tuning & upgrades

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    Production server maintenance

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    Troubleshoot issues in configuration & code

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    Hot fixes, patches & upgrades on time

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    Best practise for client solutions

 
Zaizi have delivered a solution with guaranteed uptime and none of the overhead hassle of ongoing system maintenance or evolution. The Software as a Service (SaaS) Model gives us the flexibility to scale with ease to meet future user demand while keeping our costs consistent and predictable. They also managed the migration of our content that was virtually seamless to the end user.
Hiten Vaghmaria, Head of Digital Development, Information Services, University of Westminster
 

Consulting

We provide strategy, advisory and architecture services to our clients to help them build content strategies that best fit your strategic roadmap to get the most value from their use of information.
 

Implementation

Our global delivery capabilities provide clients with the right people, skills and expertise to deliver architecture and development services with greater reliability, quality and productivity.
 

Managed Service

For customers wishing to remove the burden of operating their solution, we offer a Managed Service. All aspects of the solution are managed by Zaizi, including hosting and management of third parties