Gain a competitive advantage through your information strategy

Managing all of your customer’s data efficiently gives you the opportunity to deliver better, more efficient services and gain a competitive edge. By building multiple user roles, dispersed content and complex workflows into a structured business process that puts everything about the customer in one place, you can deliver personalised services efficiently.

Effective case management

Allow users to focus on just the content that is relevant to them, at just the right time, based on their role in the business process. Our case management solutions allows for deployment of highly secure, flexible and scalable web-based case management applications. The solution can be tailored to provide correspondence handling, complaints cases, Freedom of Information requests, investigative case management and any other scenario where matter based working is key. 
 
  • Robust features and flexibility on any web browser  - Work smarter with features such as drag-and-drop file management and list re-ordering, in-line editing, auto-complete of drop-down lists, bulk and mass operations.
  • Bypass the browser with seamless desktop integration  - A familiar Microsoft Office environment that integrates seamlessly and improves user adoption and efficiency.
  • Mobilise your business processes  - You can see just the right content, at the right time, anywhere you happen to be so that business processes don’t have to wait for users to get back into the office.

Give your organisation more insight, responsiveness and collaboration

Organisations face case management challenges that require more insight, responsiveness and collaboration. Our solution extends case management by integrating capabilities and leveraging tools designed to help you close cases efficiently with better results.
Our solution provides a fully electronic case management solution, from paper capture, content management, case management to desktop and system integration and mobile content.
 
Full system and data migration, implementation and support provided.
 

Consulting

We provide strategy, advisory and information architecture services to our clients to help them build content strategies that best fit your strategic roadmap to get the most value from their use of information.
 

Implementation

Our global delivery capabilities provide clients with the right people, skills and expertise to deliver industry leading architecture and development services with greater reliability, quality and productivity.

 

Managed Service

For customers wishing to remove the burden of operating their solution, we offer a Managed Service. All aspects of the solution are managed by Zaizi, including hosting, upgrades and management of third parties.