Central Government and the public sector have a responsibility to deliver successful digital transformation to improve citizen services, streamline processes and make savings. But do they have the right skills and structures for success?
Largescale digital transformation projects across Central Government are already happening. With GovNewsDirect we conducted a survey, speaking to individuals from 95 Central Government departments and agencies, to explore what issues they are facing in their digital transformation journey.
- We found that even though many government organisations have started transforming digitally, around half of the respondents felt that ‘Digital by Default’ (the criteria digital teams building government services have to meet) is not being achieved.
- Over half of government departments are also seeing slow or partial progress in digitising their processes, with even less exploring automation despite acknowledging its significance in transforming the public sector.
- The survey highlighted the importance of people in the digital transformation journey, suggesting poor progress could be down to a lack of skill, expertise and vision.
The complete survey report also includes findings on other issues government institutions face; legacy infrastructure, understand user needs, adoption of open source and cloud, cyber security and the use of emerging technologies.