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Chatbots: A powerful way to simplify and automate business processes

The number of people using messaging apps has skyrocketed. Apps like WhatsApp, Messenger, Slack and Viber have over 5 billion monthly users worldwide. With this kind of growth, virtual chatbots — which imitate human conversations — are becoming very popular among users and the demand for instantaneous chat to solve problems is increasing.

Forecasts say by 2020 over 25% of customer service operations will use virtual assistants. And the opportunities provided by chatbots can go far beyond just responding to customer queries. Chatbot technology can be used to automate different business processes, collect information, help users organise meetings and more. So there is no surprise that the market for chatbots is booming.

The ‘Zaizi Leave Chatbot’

At our innovation hub, we looked at how quickly we could develop something using a chatbot —  and so the Zaizi Leave Chatbot was born! Essentially, the chatbot automates and streamlines HR processes; in this case an employee’s leave request.

The chatbot takes away the need for employees to log into a sperate portal to request leave and its user-friendly natural language capability make it easier and more personable to use. 

For instance, an employee can request leave on Slack with a simple phrase like “I need leave tomorrow” or “I would like to take leave on August 15th” and the approver will receive a message notifying that a request is pending.

Solution architecture and technologies used


Where and how can it be used?

Startups and savvy companies are incorporating interactive elements like this into their daily operations. It separates them from the competition and provides real value. We used the chatbot to simplify and automate a HR process, but chatbots can be used in a number of ways. 

Here are just some of the ways chatbots can save time, keep customers engaged and enhance staff productivity and efficiency,

This technology is still at an early stage. Its capabilities continue to increase and the best chatbots are yet to be created. But investing in building a chatbot for your business and understanding its current and future capabilities will put you at forefront of innovation!

By The Innovation Team

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